FAQ
Thank you for visiting our shoes shop.Here we are providing the frequently asked questions as well as the answers to assist you. We hope it make clear and informative for your online shopping.
1. How could I place an order?
As your inquiry,we are glad to guide you enjoying easy shopping on our website. Just follow these steps below:
A. Pick your favorite merchandise. (Any help, please contact our sale rep online)
B. Click the “Add to Cart” button on product page, going forward to your shopping cart. Want to buy multiple quantities of an item in your Shopping Cart? Change the number in the Qty. box. Want to remove an item from your Shopping Cart? Click the Delete button at the right of any item in your cart.
C. If you want to buy more items, you just need to continue shopping on our site. Or else, go to check out.
D. In this step2,please confirm your shipping address correctly. And continue checkout.
E. Please select the payment way which your prefer,.
F. Last step, you just need confirm and then turn to payment page to pay the order. .
E.Then you have completed your order, We will process your order in two days and ship it out! And it would takes about 7-9 business days to your door!
2.
How long does the shipping take?
As usual,it would take 9-15 business days to arrive at your
door.Besides, we will process your orders within 2days, and ship them out.Your
parcel can be tracked online.
3. How do I track my order?
4. What do I
need to do if I want to cancel my order after it being placed?
Please
contact us within 12 hours when you pay us if you want to cancel or change
order. we will charge you 15% of your order amount as our commission charge.
Please think about this.We are unable to accept cancellations for products that
have already been shipped.
5.If there is a problem with the goods I have received, what should I
do?
If there is any problem with
your order, please contact us immediately. Inform us of the problem with your
order and we will give you instructions.
6.What
should I do if the shipment is lost or stolen?
It is unlikely in that case. But if the goods damaged or lost,we
will resend you another for compensating. But if the postal service delivers
the goods to the wrong address you provided or you have moved of changed your
address without notifying us in advance, we can do nothing to recover your
order.
7. I made a
mistake with my order and it's status says Shipped, what should I do?
If the order have already left then we can not make changes to the order.
Please wait until you receive your order,then contact us,we will send your
further instructions.
8.Do you wholesale our items?
If you want to wholesale our items,please
feel free to contact us.
11. I am looking for the items that are not
listed on your site, can you provide them?
If in this case, please contact us with a
picture, a serial number or the model number of the goods. The more details
were given, the easier and quicker to locate the goods in the factory.
9. Does the
store secure to visit?
Yes,
absolutely! Security is always given the top priority at our store and all of
your personal information will be treated as confidential and we won't leak any
of your information to other third part. We will keep them on a secure server
and will fully comply with all applicable Data Protection and consumer
legislation on our part. We ensure the security of all transaction data by
using advanced security solution provider.